Privacy Policy

Your privacy matters to us. This Privacy Policy explains what personal information Co& Live collects, how we use it, who we share it with and the choices you have. It applies to the Co& Live website, applications and services (the "Platform"). By using the Platform you agree to the practices described here.

1. Information we collect

Information you give us

• Account details: your name, phone number and password (email is optional).
• Listing & enquiry details: property information, photos, region, pricing, and the details you provide when you request a listing, make a booking or submit an "I'm interested" enquiry, including your preferred call time.
• Communications: messages and information you share when you contact our team.

Information we collect automatically

• Usage data: pages viewed, searches, and interactions with listings.
• Device & technical data: IP address, browser type and general device information.

2. How we use your information

• To create and manage your account and verify approved owners and agents;
• To operate the Platform, publishing listings, handling booking requests and connecting buyers with sellers;
• To contact you about your bookings, enquiries or listing requests (including by phone);
• To improve, personalise and secure the Platform;
• To send you service updates and, where permitted, relevant offers (you can opt out);
• To comply with legal obligations and prevent fraud or misuse.

3. Legal basis

We process your information where it is necessary to provide the services you request (performance of a contract), where you have given consent (for example, to be contacted about a listing or enquiry), where we have a legitimate interest in operating and improving the Platform, and where required to meet a legal obligation.

4. When we share information

We do not sell your personal information. We share it only as needed to run the Platform:

• Between users through Co& Live: for example, a buyer's enquiry is shared with the relevant team so we can arrange a viewing. Seller and agent direct contact details are not published publicly.
• Service providers: hosting, image storage, mapping and (where enabled) payment providers who process data on our behalf.
• Legal & safety: where required by law, or to protect the rights, safety and property of Co& Live and its users.

5. Cookies & similar technologies

We use cookies and local storage to keep you signed in, remember your preferences and understand how the Platform is used. To measure visits and improve the Platform we use Google Analytics, which sets cookies and collects anonymised usage data (such as pages viewed, approximate location and device type); we do not send it any information that identifies you personally. You can control cookies through your browser settings, though some features may not work properly without them.

6. How long we keep information

We keep personal information for as long as your account is active or as needed to provide our services, and thereafter only as required to meet legal, accounting or reporting obligations, resolve disputes and enforce our agreements.

7. How we protect your information

We use technical and organisational measures, including encrypted connections (HTTPS) and access controls, to protect your information. No method of transmission or storage is completely secure, but we work to safeguard your data and to limit access to those who need it.

8. Your rights & choices

• Access, correct or update your account information;
• Request deletion of your account and associated personal data;
• Object to or restrict certain processing, and withdraw consent where processing is based on consent;
• Opt out of marketing communications at any time.

To exercise any of these rights, contact us using the details below.

9. Children

The Platform is not directed to individuals under 18, and we do not knowingly collect personal information from children.

10. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version here with a new "Last updated" date, and where changes are material we will take reasonable steps to notify you.

11. Contact us

If you have questions about this Privacy Policy or how we handle your information, contact the Co& Live team through our website or on 01111303000.

See also our Terms & Conditions.